Return & Refund Policy

Last updated: June 26, 2026

Return Eligibility

At Orenvale, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery.

To qualify for a return or exchange, items must:

Be unused and in original condition
Include original packaging and tags
Not show signs of damage caused by improper use

Customized items, clearance products, or items marked as "Final Sale" are not eligible for return unless they arrive damaged or incorrect.

Return Authorization (RMA) Process

To start a return or exchange, you must first obtain a Return Authorization (RMA). Please contact our customer support team before sending back any item. After review and approval, we will issue an RMA number and provide the correct return address. Items returned without prior RMA approval may be refused or returned to sender at your expense.

Return Process

To start a return or exchange request, please contact our customer support team first at: Email: service@orenvale.com Phone: +1 845-596-0740

After your request is reviewed and approved, our team will provide the return address and detailed instructions.

Please do not return items without prior approval.Items returned without prior authorization may not be accepted.

Return Shipping Costs

For returns due to change of mind or customer preference, customers are responsible for return shipping costs.

We do not charge any restocking fees.

If an item arrives damaged, defective, incorrect, or significantly different from the product description, we will provide an appropriate solution, which may include a replacement, refund, or return shipping assistance.

Refund Processing

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 7–10 business days. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.