Shipping policy
Last updated: June 26, 2026
Shipping Destinations
We currently ship to the continental United States only.
We do not ship to:
- Alaska and Hawaii
- U.S. overseas territories (Puerto Rico, Guam, American Samoa, etc.)
- Military addresses (APO, FPO, DPO)
- International destinations outside the United States
Order Processing Time All orders are processed within 1–2 business days after payment confirmation.
Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Under $50 | $5.99 |
| $50 and Above | Free Shipping |
Shipping charges are calculated automatically at checkout based on your order value.
Estimated Delivery Time
Most orders are delivered within 3–7 business days after shipment. Delivery times may vary depending on your location, weather conditions, carrier operations, and seasonal shipping volume.
Delivery Exceptions and Handling
In case of delivery exceptions such as carrier delays, customs holds, or other unexpected issues, we will attempt to resolve them with the carrier.
Address Error Responsibility
Customers are responsible for providing accurate and complete shipping addresses. We are not liable for packages delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Package Lost or Missing
If a package is reported lost by the carrier, we will work with the shipping provider to investigate.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear after shipment.
Carriers
Orders may be delivered by major carriers including USPS, UPS, FedEx, or other logistics partners depending on destination and service availability.
Taxes
Applicable sales tax may be calculated at checkout based on the shipping address provided during purchase.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, unexpected carrier delays, severe weather conditions, or other circumstances beyond our control may affect delivery schedules.
Contact Us
If you have any questions regarding shipping or order status, please contact:
Email: service@orenvale.com
Phone: +1 845-596-0740