Shipping policy

Last updated: June 26, 2026

Shipping Destinations

We currently ship to the continental United States only.

We do not ship to:

  • Alaska and Hawaii
  • U.S. overseas territories (Puerto Rico, Guam, American Samoa, etc.)
  • Military addresses (APO, FPO, DPO)
  • International destinations outside the United States

Order Processing Time All orders are processed within 1–2 business days after payment confirmation.

Shipping Rates

Order Value Shipping Fee
Under $50 $5.99
$50 and Above Free Shipping

Shipping charges are calculated automatically at checkout based on your order value.

Estimated Delivery Time

Most orders are delivered within 3–7 business days after shipment. Delivery times may vary depending on your location, weather conditions, carrier operations, and seasonal shipping volume.

Delivery Exceptions and Handling

In case of delivery exceptions such as carrier delays, customs holds, or other unexpected issues, we will attempt to resolve them with the carrier.

Address Error Responsibility

Customers are responsible for providing accurate and complete shipping addresses. We are not liable for packages delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Package Lost or Missing

If a package is reported lost by the carrier, we will work with the shipping provider to investigate.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear after shipment.

Carriers

Orders may be delivered by major carriers including USPS, UPS, FedEx, or other logistics partners depending on destination and service availability.

Taxes

Applicable sales tax may be calculated at checkout based on the shipping address provided during purchase.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected carrier delays, severe weather conditions, or other circumstances beyond our control may affect delivery schedules.

Contact Us

If you have any questions regarding shipping or order status, please contact:

Email: service@orenvale.com

Phone: +1 845-596-0740