Contact
Reach the Orenvale team
Orenvale sells ceramic vases, planters, and tabletop decor. If you need help with a piece you ordered, a delivery, or a return request, use the channels below.
Email — service@orenvale.com
Phone — +1 805-487-5562
Desk hours (Pacific Time)
Monday through Friday, 9:00 AM to 6:00 PM
Weekends and U.S. federal holidays: closed
Replies usually go out within one or two business days. A business day is Monday–Friday, excluding U.S. federal holidays. Order numbers in the subject line help us find your shipment faster.
Legal entity
Jingdezhen Chentian Ceramics Co., Ltd.
景德镇市辰天陶瓷有限公司
Factory & registered address (China)
Building 3, Phase 3, Mingfangyuan
Tangying Avenue, Changnan New District
Jingdezhen, Jiangxi 333000
China
U.S. correspondence address
335 E Collins St
Oxnard, CA 93036
United States
This California address is for customer-service correspondence only. Do not mail product returns here unless we have sent written authorization and a return destination for your case.
Typical requests we handle
- Whether a vase or planter suits fresh flowers, dried stems, or indoor plants
- Tracking after the label is created
- Damage, breakage, or wrong item on arrival
- Starting a return (authorization required first)
- Wholesale or multi-piece questions
We ship within the continental United States only.