Refund policy

Published: August 13, 2026

Returns and refunds for Orenvale orders—vases, planters, and related decor.

Business days = Monday–Friday, excluding U.S. federal holidays.

Time limit

Ask for a return or exchange within 30 days of delivery.

Broken, defective, or incorrect items: contact us quickly (within about 7 days is best) and attach clear photos of the item and packaging.

What qualifies

We accept returns when the piece is unused, in original condition, with packaging and any tags when they were included, and you can provide the order number.

We decline returns that were used as planters/vases in a way that soils or damages them, altered, returned without approval, or requested after the 30-day window. Final-sale or custom pieces are excluded unless the problem is our error.

Authorization first

Email service@orenvale.com or call +1 805-487-5562 with order number and reason.
Wait for approval and written return instructions.
Ship only to the destination we specify for your case, with tracking.

Do not send returns to the Oxnard correspondence address or to our China factory unless that exact destination appears in your approval email. Unauthorized parcels may be refused.

Who pays return postage

Our error (arrived damaged, defective, wrong, or not as described): we assist with return shipping; refund or replacement as agreed; no restocking fee.

Changed your mind: you pay return shipping; product price refunded; original outbound shipping not refunded; no restocking fee.

Exchanges

Within 30 days, if stock allows, we may approve an exchange after the same authorization step. Price differences are charged or refunded after we inspect the returned piece.

After we receive the parcel

We inspect the return, then submit approved refunds to the original payment method within 5–7 business days after inspection. Your bank or card issuer may take additional 5–10 business days to post the credit to your account.

Failed inspection

If the item does not meet return conditions, we will email you. We may ship it back at your expense or close the file without refund if we get no reply within a reasonable time.