Refund policy

Last updated: May 28, 2026

Return Eligibility

At Orenvale, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery.

To qualify for a return or exchange, items must:

Be unused and in original condition
Include original packaging and tags
Not show signs of damage caused by improper use

Customized items, clearance products, or items marked as "Final Sale" are not eligible for return unless they arrive damaged or incorrect.

Return Process

To start a return or exchange request, please contact our customer support team first at: Email: service@orenvale.com Phone: +1 845-596-0740

After your request is reviewed and approved, our team will provide the return address and detailed instructions. Please do not return items without prior approval.

Return Shipping Fee

A standard return shipping fee of $8 USD applies to most returns. We do not charge any restocking fees.

Responsibility for Return Shipping Costs

Seller Responsibility (We cover the $8 return fee):

Wrong item sent
Product arrived damaged or defective
Product does not match the description

In these cases, we will provide a full refund or replacement and cover return shipping.

Buyer Responsibility:

Change of mind
Ordered the wrong item
No longer wanted

In these cases, the customer is responsible for the $8 return shipping fee. Original shipping fees are non-refundable.

Refund Processing

Once we receive and inspect the returned item, refunds will be processed to the original payment method within 7–10 business days. Refund time may vary depending on your bank or payment provider.