Shipping policy
Published: August 13, 2026
How Orenvale moves ceramic and resin decor to addresses in the continental United States.
Business days = Monday–Friday, not counting U.S. federal holidays. Times below use Pacific Time unless noted.
Service area
Deliveries go to street addresses in the continental United States (the lower 48).
Outside that footprint we do not ship: Alaska, Hawaii, U.S. territories, APO/FPO/DPO, P.O. Boxes, and any non-U.S. country. Those orders are canceled and refunded.
What you pay for shipping
- Merchandise subtotal $50.00 or more → standard shipping free
- Subtotal under $50.00 → standard shipping $5.99
Checkout shows the charge before you pay. Subtotals are after discounts.
From payment to carrier
Paid orders are usually prepared in 1–2 business days.
Order cutoff: 2:00 PM Pacific Time (PT), Monday through Friday.
- Orders placed before 2:00 PM PT on a business day typically begin processing the same day when possible.
- Orders placed after 2:00 PM PT, on weekends, or on U.S. federal holidays begin processing the next business day.
Busy seasons or high volume may extend processing time. We will notify you if a significant delay is expected.
On the road
After handoff, standard service inside the lower 48 often runs about 3–7 business days, depending on ZIP code and carrier load.
Combined from purchase to doorstep, many orders land in roughly a week, but weather and peak volume can stretch that. Quotes are estimates, not promises.
Tracking
A tracking number is emailed when the parcel is with the carrier. It may sit inactive for up to a day before scans appear.
Address mistakes
You are responsible for a complete, correct shipping address. We are not responsible for delay or loss caused by typos, missing unit numbers, or incomplete lines you entered.
Need a change? Email service@orenvale.com as soon as you can—changes are only possible before the order is locked for shipment.
When a parcel comes back undelivered
If the carrier returns a package because of an address problem or failed attempts, we can discuss reshipment (extra shipping may apply) or a product refund. Outbound shipping may stay non-refundable when the failure traces to customer address error.
Loss or breakage in transit
Ceramic pieces can be fragile. If the carrier confirms loss, or the item arrives broken, write to service@orenvale.com with the order number and photos of the damage and outer carton. After we verify, we arrange replacement or refund as appropriate.
Shipping desk
service@orenvale.com · +1 805-487-5562
Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Jingdezhen Chentian Ceramics Co., Ltd.（景德镇市辰天陶瓷有限公司）
Building 3, Phase 3, Mingfangyuan, Tangying Avenue, Changnan New District, Jingdezhen, Jiangxi 333000, China
U.S. correspondence: 335 E Collins St, Oxnard, CA 93036, United States
(Not a drop-off point for unauthorized returns.)