Privacy policy

Published: August 13, 2026

Orenvale is operated by Jingdezhen Chentian Ceramics Co., Ltd.（景德镇市辰天陶瓷有限公司）. This notice covers personal information tied to https://orenvale.com and purchases of our home decor products.

Scope

It applies when you browse the store, check out, email or call support, or otherwise interact with us online.

Categories of data

Identity and contact data (name, email, phone, addresses)
Order and payment status data (payment processors handle card details; we do not store full card numbers)
Support content (messages, photos of damaged goods)
Technical data (IP, device, browser, cookies, approximate location from IP)

Purposes

We use data to complete sales, ship ceramics and planters, send tracking, answer questions, process authorized returns, prevent fraud, improve the catalog, meet legal and tax duties, and—only with opt-in—send marketing you can leave anytime.

Sharing

We do not sell personal information. We share data with vendors who ship, process payments, host the site, send email, or provide support tools; with advisers under confidentiality; with authorities when required by law; and with a buyer if the business is transferred.

Cookies

Cookies support cart, session, and basic analytics. Browser controls can block some cookies; checkout may be affected.

Retention and security

We keep information as long as orders, support, disputes, and law require, then delete or anonymize where practical. We use reasonable safeguards; no online transmission is perfectly secure.

Cross-border processing

The company is based in Jingdezhen, China. Customers are mainly in the United States. Data may be processed in China, the U.S., or other countries where service providers operate.

Your requests

Subject to applicable law, you may ask to access, correct, or delete certain information, or stop marketing. Email service@orenvale.com. We may verify identity before acting.